Communications, Media and Technology

Growth is a combination of the efforts of every aspect of an organization, which is why InsightsBoT™ uses the full spectrum of data to provide insight into all business processes, including customer experience, competition, the value proposition, and of course marketing and sales performance. ​​

Marketing

InsightsBoT™ provides complete Marketing Channel ROI analysis, including CLV, MQL, Conversion Rates, Customer Acquisition Costs and more

Sales

Including opportunity analysis, win/loss analysis, funnel analysis, team performance, sales conversion rates, location-performance metrics and more

Customer Experience

Analysis includes call center data, team performance, SLA analysis, backlog management, escalations management and more

Services

The services module covers a range of KPIs for evaluation, including utilization, profitability, revenue management, customer satisfaction, backlog management and so on.

Lost Revenue

Instead of solely relying on customer attrition to identify lost revenue, InsightsBoT™ assesses all business processes, identifying losses and appropriate solutions to reduce lost revenue

Product

Using profit and loss, product demand, customer satisfaction and other data points, InsightsBoT™ gains insight into business unit profitability and with it, product sustainability and the subsequent customer experience