Growth is a combination of the efforts of every aspect of an organization, which is why InsightsBoT™ uses the full spectrum of data to provide insight into all business processes, including customer experience, competition, the value proposition, and of course marketing and sales performance.
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Marketing
InsightsBoT™ provides complete Marketing Channel ROI analysis, including CLV, MQL, Conversion Rates, Customer Acquisition Costs and more
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Sales
Including opportunity analysis, win/loss analysis, funnel analysis, team performance, sales conversion rates, location-performance metrics and more
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Customer Experience
Analysis includes call center data, team performance, SLA analysis, backlog management, escalations management and more
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Services
The services module covers a range of KPIs for evaluation, including utilization, profitability, revenue management, customer satisfaction, backlog management and so on.
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Lost Revenue
Instead of solely relying on customer attrition to identify lost revenue, InsightsBoT™ assesses all business processes, identifying losses and appropriate solutions to reduce lost revenue
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Profitability
Using profit and loss, product demand, customer satisfaction and other data points, InsightsBoT™ gains insight into business unit profitability and with it, product sustainability and the subsequent customer experience
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